Return & Exchange policy
We believe that shopping online should be easy and hassle-free. We hope that you will be happy with your order from us. However, in the event that you wish to return the order to us because it is:
- damaged or faulty
- not as described;
- not fit for purpose
We will refund the price of the order in full together with any applicable delivery charges and any reasonable costs that you incur in returning the item to us.
We will refund you on the credit card or debit card used by you to pay. If the card that you used to pay with expires before the refund is made, please call us to provide your new card details.
We reserve the right to refuse to exchange or refund items that are not returned within 14 days of delivery.
YOUR CONSUMER RIGHT OF RETURN AND REFUND:
If you are a consumer, you have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Regulations”) during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep goods, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.
However, for reasons of health, hygiene, safety and copyright this cancellation right does not apply in the case of:
cosmetics, fragrances, hair accessories/products, products with security seals, food, confectionery, hosiery and any medical products, and
Medicinal products or services that are either dispensed on prescription or are available free under an NHS agreement.
Your legal right to cancel a contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the contract between us is formed.