Frequently Asked Questions


Check out our frequently asked questions below. If you still can't find your answer, please contact us.

Our team is available Monday to Thursday 09:00 am - 5:00 pm BST and Friday 9:00 am - 3:00 pm BST

Customer Care:

Phone: +44 208 037 1871




What is the return policy?


We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at to initiate a return or exchange within 14 days of delivery


What are the shipping options?


We offer different delivery services including UK Standard, UK tracked next day as well international delivery. Please check with customer services for international delivery


When will I receive my order?


Orders will be processed and shipped within 24 hours, excluding weekends and holidays. Orders using our £2.95 flat rate or free shipping option will be sent via Royalmail with delivery expected within 3-5 business days, depending on your delivery location.


What do I do if I never received my order?


We would like to apologise if you have not yet received your order. Our delivery guidelines state that you should receive your order in about 3 to 5 working days after dispatch. If your item does not arrive in the times quoted we would recommend that you contact us so that we can take a look at your order for you


What do I do if I received a defective order?


So sorry to hear it! Please contact us at so we can sort out a refund or send out a new order straightaway. It would be very helpful if you could include a photo of the damage so we can determine whether we need to contact the shipper as well. 


How do I make changes to an order I’ve already placed?


Please use the Contact US page to send us a message alternatively send us an email to


How do I contact your company if my question isn’t answered here?


Please use the Contact US page to send us a message alternatively send us an email to


How to contact MHRA?


MHRA 151 Buckingham Palace Road, London SW1W 9SZ
Telephone 020 3080 6000
Fax 020 3118 9803